Fill and complete the Application for Water Service. There is a $125 refundable deposit (you'll get your deposit back after a year of no payment penalties) and a $45 non-refundable activation fee.
Your water meter is read as close as possible to the 15th of each month.
The billing period is from the 15th to the 15th.
Example: When you receive your bill on March 1, it is for water used from Jan 15th to Feb 15th.
Bills are generated and mailed out sent on the last day the month and due by the 20th. Payments received after the due date of the 20th of each month are subject to a penalty of 10%. Any unpaid balance is considered delinquent.
Pay Online by Credit card, Debit card or Echeck using Bill Payment Online.
Set up your account on the customer portal using the security code on your invoice. Once your account is set up, you can make a one-time payment or set up auto pay. You also have the option to go paperless and request e-billing.Online Account Set Up Guide.pdf
Drop your payment in the drop box located at the office, 24540 Main St. Payments made before 4:30 pm are a considered received that day.
Mail your payment to P.O. Box 266, Foresthill, CA 95631
Set up a bill pay through your bank. Please note the account number as it appears on your invoice.
Call the office at 530-367-2511 to make a payment over the phone or to make other arrangements for payment.
Not unless you have a gate valve. You can call our office and have your water turned off. Also, you can call a plumber to have a gate valve installed.
You can find your meter out near the road, near the driveway, or check the front property line. Make sure anything that generates water automatically is off, ice maker, automatic sprinklers, drip systems, etc.
Check out the following when you suspect a leak:
- Toilets - Check toilets for leaks often. The most common cause of a leaking toilet is a float device set too high, which causes water to run into the overflow tube or a warped or cracked flapper. Inexpensive toilet leak kits are available at home improvement stores.
- Faucets - Check faucets in the bathroom and kitchen periodically. Worn washers are most often the cause of dripping faucets.
- Sprinkler Systems - Broken sprinkler heads or damaged underground pipes are common sources of sprinkler system leaks. Watch your system run at least once per month to spot problems early. Usually, leaks are easy to fix.
Take a marker pen and a piece of paper out to your water meter, which is located by the street in the meter box. Write down all of the numbers you read and mark where the hand is on the meter. Do not use any water for at least 2 hours. Make sure that your automatic ice maker, sprinklers, etc. are turned off. When you recheck your numbers in the meter box, the numbers should not have changed. If they have, most likely there is a leak.
A small leak, about the size of a pinhead, dripping at one drop per second can add up to 7 gallons of water a day. A large leak, the kind most often found in toilets, can waste 200 gallons of water or more per day!
Make sure no water is being used inside or outside (no washing machine filling, no shower running, no running watering outdoors, etc.
- Locate your meter box.
- Carefully remove the cover and lift the top of the meter.
- Find the Red Leak Indicator on the meter dial.
- If all of your water sources are off and the Leak Indicator is rotating, you may have a leak.
Leaks can waste thousands of gallons of water in just a few days. It pays to fix leaks promptly.
- 8:00 am - 4:30 pm M-F -- $50.00
- After business hours -- $125.00
- $50.00 charge waived - if gate valve is installed with repair
- Non-pay Disconnect Fee -- $50.00
- After business hours -- $125.00
For Residential Customers: In most cases, the water meter is located at the front of the property near the street.
For Commercial Customers: In most cases, the water is located at the front of the property or could be located in the back of or side of the property under ground. In some cases depending on the size of the commercial property, the meter will be locked in a large vault. In these cases, do not attempt to obtain a reading. Please contact FPUD to obtain a reading of the meter.